Refund Policy

Last updated: September 1, 2026

Our Refund Commitment

At JoyRepair, your satisfaction is our priority. All services come with a 3-month (90-day) warranty from the date of service completion. If the work is not up to standards or does not meet your requirements within the warranty period, you are eligible for a 50% refund on service charges only.

✅ 50% Refund Eligible (Within 3-Month Warranty)

If the service was performed within the last 3 months and the work is not up to standards or does not meet your requirements:

  • 50% refund on service charges (labour/service fee only)
  • Refund does NOT include product cost or items/parts used during the service
  • Service was not performed as described or agreed upon
  • Work quality does not meet professional standards
  • Service outcome does not match what was promised at booking
  • Technician did not arrive within the promised timeframe (without prior notice)

⛔ Important: What is NOT Refunded

  • Product cost — parts, materials, or items purchased and used during the service
  • Material/item charges — any physical items supplied as part of the service
  • Refund is capped at 50% of the service charge (labour fee) only
  • Claims made after the 3-month warranty period

⚠️ Partial Refund Eligible

  • Service was partially completed but not to the agreed standard
  • Additional work was performed without prior approval
  • Materials charged were different from what was agreed
  • 50% refund on service charges — product/items cost is excluded

Refund Process

1

Contact Us

Reach out within the 3-month warranty period via phone, WhatsApp, or email with your Booking ID and reason for the refund request.

2

Review

Our team will review your request within 48 hours. We may contact you for additional details or to schedule a follow-up visit.

3

Resolution

We will either offer a redo of the service, a partial refund, or a full refund based on our review.

4

Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method (UPI, card, or bank transfer).

Non-Refundable Situations

  • Customer cancelled within 2 hours of scheduled time (late cancellation)
  • Customer was unavailable and technician was sent to the location (no-show)
  • Service was completed satisfactorily but customer changed their mind
  • Damage caused by pre-existing conditions or customer negligence
  • Customer-provided materials or parts that failed

Advance Payment Refunds

If you made an advance payment for a service that was cancelled (either by you or by JoyRepair), the full advance amount will be refunded within 5-7 business days. Advance payments for AMC plans follow separate terms — please refer to our AMC Terms page.

How Refunds Are Processed

💳

Card/UPI Payment

Refund to same card/UPI ID

🏦

Bank Transfer

Refund to bank account

💰

Cash Payment

Refund via UPI or bank transfer

Contact Us

JoyRepair Home Services

Email: joyrepair2025@gmail.com

Phone: +91 90195 54426

WhatsApp: +91 90195 54426