Refund Policy
Last updated: September 1, 2026
Our Refund Commitment
At JoyRepair, your satisfaction is our priority. All services come with a 3-month (90-day) warranty from the date of service completion. If the work is not up to standards or does not meet your requirements within the warranty period, you are eligible for a 50% refund on service charges only.
A full refund applies only when no service was delivered — for example a cancellation before a technician is dispatched, or a duplicate/failed online payment. Once a service has been performed, refunds are limited to 50% of the labour/service charge; parts and materials are never refunded. Both rules are set out below.
Refund Eligibility at a Glance
| Situation | Refund |
|---|---|
| Booking cancelled before a technician is dispatched (by you or JoyRepair) | 100% of the ₹100 advance (or any amount paid) |
| Duplicate payment, failed payment, or amount charged without a booking | 100% of the amount charged |
| Service performed but the work is not up to standard (within the 3-month warranty) | 50% of labour/service charge only (redo offered first) |
| Parts, materials or items supplied and used during the service | Not refundable |
| Late cancellation, customer no-show, or change of mind after satisfactory completion | Not refundable |
✅ 50% Refund Eligible (Within 3-Month Warranty)
If the service was performed within the last 3 months and the work is not up to standards or does not meet your requirements:
- 50% refund on service charges (labour/service fee only)
- Refund does NOT include product cost or items/parts used during the service
- Service was not performed as described or agreed upon
- Work quality does not meet professional standards
- Service outcome does not match what was promised at booking
- Technician did not arrive within the promised timeframe (without prior notice)
⛔ Important: What is NOT Refunded
- Product cost — parts, materials, or items purchased and used during the service
- Material/item charges — any physical items supplied as part of the service
- Refund is capped at 50% of the service charge (labour fee) only
- Claims made after the 3-month warranty period
⚠️ Partial Refund Eligible
- Service was partially completed but not to the agreed standard
- Additional work was performed without prior approval
- Materials charged were different from what was agreed
- 50% refund on service charges — product/items cost is excluded
Refund Process
Contact Us
Reach out within the 3-month warranty period via phone, WhatsApp, or email with your Booking ID and reason for the refund request.
Review
Our team will review your request within 48 hours. We may contact you for additional details or to schedule a follow-up visit.
Resolution
Where a service was performed, we first offer a free redo under the 3-month warranty. If the issue cannot be resolved, you receive a 50% refund of the labour/service charge. A full refund is given only where no service was delivered (for example a cancellation before dispatch).
Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method (UPI, card, or bank transfer).
Non-Refundable Situations
- Customer cancelled within 2 hours of scheduled time (late cancellation)
- Customer was unavailable and technician was sent to the location (no-show)
- Service was completed satisfactorily but customer changed their mind
- Damage caused by pre-existing conditions or customer negligence
- Customer-provided materials or parts that failed
Advance Payment Refunds
Every booking carries a ₹100 advance that is adjusted in the final bill. If the booking is cancelled before a technician is dispatched (either by you or by JoyRepair), the full advance amount is refunded within 5-7 business days. If the service has already been performed, the advance is treated as part of the service charge and the 50% service-charge rule above applies. Advance payments for AMC plans follow separate terms — please refer to our AMC Terms page.
How Refunds Are Processed
Card/UPI Payment
Refund to same card/UPI ID
Bank Transfer
Refund to bank account
Cash Payment
Refund via UPI or bank transfer
Contact Us
JoyRepair Home Services
Email: joyrepair2025@gmail.com
Phone: +91 90195 54426
WhatsApp: +91 90195 54426